Max Fritzhand

• Enabled daily automated tests reducing manual testing workload by 70% while improving reliability across regression, smoke, and spot testing pipelines, increasing release confidence for distributed teams

• Designed CI/CD workflows with Playwright, converting 120+ manual tests into automated suites and instrumenting dashboards to track flake rate and mean time to resolution

• Drove org-wide engineering improvements including automated copyright checks, PR templates synced with Agility, and historical test report generation to unblock compliance reviews and post-release audits

• Championed a cross-team quality guild that mentored 6 engineers and product managers on automation-first delivery practices

• Deliver social media strategy, website development, and marketing automation services tailored to small business growth goals

• Partner with TutoringProf, UltraSteam, Columbus Pickleball, and Cincinnati Foot & Ankle Care to launch and maintain digital experiences

• Build analytics dashboards and content calendars that help clients track engagement metrics and campaign ROI

• Transitioned platform from B2C → B2B, securing a $150k Microsoft & OpenAI grant and landing the first three enterprise pilot programs

• Scaled team from 4 → 20 employees, leading rebranding, fundraising narratives, and technical strategy for mobile and internal tooling

• Implemented ML sound classification with 97% accuracy, reducing transcription processing times by 70%

• Oversaw marketplace operations including contractor verification, messaging, invoicing, and payments while designing SLAs for customer success

• Introduced product analytics instrumentation and quarterly roadmap reviews that aligned engineering delivery with sales commitments

• Developed user-friendly BLE interfaces for spinal devices, decreasing user error by 30% and shortening clinician onboarding by two weeks

• Partnered with Medtronic on live demos to align product strategy, competitive positioning, and post-launch training plans

• Conducted and documented hardware/software compliance testing for medical device regulations, authoring protocols adopted by two additional programs

• Founded NGA's Design System and design tokens, cutting component usage to a single line of code and standardizing accessibility across 12 internal apps

• Designed information architecture and interactive wireframes in Figma/InVision for mission planning workflows adopted by 500+ analysts

• Delivered internal tools with Bootstrap, Jekyll, and Ruby/Liquid, integrating with secure APIs and authentication patterns

• Contributed to SDLC with functional definitions, user flows, and pattern libraries, accelerating authority-to-operate reviews by 25%

• Built Weapon System Interfaces for U.S. Navy nuclear submarines, translating operator research into resilient HMI controls

• Coordinated contractors and government stakeholders on WSI requirements, resolving cross-discipline integration risks ahead of sea trials

• Developed dashboards and visualizations in ThingWorx, surfacing telemetry trends that informed maintenance readiness reports

• Delivered 4 AR/IoT projects for government and commercial clients, managing discovery workshops and pilot deployments

• Developed UIs for mobile and AR platforms including Vuforia and Unity, establishing reusable component libraries for 3D interactions

• Created Blackhawk UH-60 AR Pre-Flight Experience and Paint Hangar Analytics Dashboard, pairing field research with data visualization

• Contributed to $200k renewal contract for AR Training with Vuforia Expert Capture by quantifying training time reductions

• Authored implementation playbooks that enabled client engineers to maintain and extend delivered solutions